It's unfortunate that you haven't received the withdrawal payment in your wallet. Let's troubleshoot the issue together:
If you used Crypto as your payment method, please make sure that you have connected a wallet in your account settings under the "Payments" tab.
If you used FIAT as your payment method, please make sure that you have connected your bankaccount in your account settings under the "Payments" tab
Make sure that in your account settings under the "Payments" tab, the withdrawal request is completed.
If you've verified these points and still haven't received payment, please reach out to our support team for further assistance.